SNP MSP for Na h-Eileanan an Iar, Alasdair Allan, has called on EE to urgently improve its level of service to its 4G broadband customers in Uig in Lewis.

Residents in Uig (who largely rely on the mobile network for broadband access) have faced slow and intermittent internet access for over three weeks. When they have contacted EE about the problem, individuals have apparently been told that there are no issues with EE’s service in the area.

A number of small local businesses and home workers in the area have contacted the MSP for the Western Isles to highlight their frustration with EE over internet speeds which are preventing streaming or downloading of content, and even making voice-calls over Wi-Fi impossible. This is not the first time people in Uig have been affected by severe connectivity issues – last year, the area went without any signal at all for over two weeks while EE waited for a part to be delivered to repair the local mast, with a further delay when EE’s engineers struggled to get booked onto the ferry during peak season.

Commenting on the situation, Allan said:

“Residents all over Uig are understandably concerned and frustrated by the complete lack of reliability in the 4G service EE are meant to be providing.

“I met recently with the BT Group’s Head of Nations & Regions to discuss the variety of connectivity challenges facing Western Isles residents, and I have been back in touch with him today about the ongoing problems in Uig. He has assured me this issue is being urgently investigated.

“I hope that the problem will be resolved as soon as possible by EE, as the inconvenience and stress caused to businesses, individuals and organisations in the area during periods of prolonged signal disruption is significant. Uig residents, as well as those living in all other areas of the Western Isles who rely on 4G for their broadband access, need a reliable service, and EE must ensure that it provides that soon.”

 

Cruinnich - bringing communities together

Twitter latest

Newsletter

Subscribe to Alasdair's mailing list

By ticking this box you confirm you would like to receive updates from Alasdair Allan MSP by

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at alasdair.allan.msp@parliament.scot. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

We use MailChimp as our marketing automation platform. By clicking below to submit this form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.